Designing a Tailor-fit Customer Experience

The key to developing profitable, long-term customer relationships is finding a way to personalize the customer experience. According to a study by Infosys, 70% of American consumers are encouraged to spend 13% more with companies that offer stand-out customer service. In response, marketing is increasingly moving away from mass, push-based marketing strategy to one that learns from and adapts to the consumer.

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Collaborating With Your Customers

 

The concept of an influencer strategy isn’t anything new. Ask any business owner and they’ll say word of mouth is a key driver to gaining new customers. Scale that for larger brands and the approach requires much more than asking your customer to grab an extra business card on their way out.

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How to Unify the Digital Marketing Experience

The rise of mobile has changed the face of marketing. Consumers increasingly use mobile to evaluate products and services and make purchasing decisions. An additional challenge has emerged to complicate the marketing landscape. Customers aren’t just using one type of device to make transactions.

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Segmentation, Data and Understanding Your Customer

Understand.pngNothing can fragment a marketing meeting like the subject of segmentation – and I don’t mean that in a good way. People are using market segmentation and customer segmentation interchangeably and while arguably one shouldn’t exist without the other, they are quite different and need to be treated as such. 

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Modeling: The Technique Perfected

Embedding vs. End Game

Good facilitators will find every opportunity to link a strategy discussion back to the customer. Who are they? What are they doing (or not doing)? How are we, as a brand, engaging (or not engaging)? What can we do better?

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Retail Omnichannel Experience: The Perils of Digital-Only Offers

 

Marketers are consistently challenged to define the ROI of their investments. And since the burden of proof varies by channel, it’s easy to fall into the temptation to execute only within channels with simplified tracking. While direct response attribution is an easy go-to, it’s not without complications. 

Perhaps the most straightforward version of direct response attribution is digital only offers. You can control the offer, where it goes, where it’s used. It all lives in a single channel so it’s easier to manage, right? Think again.

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The Multiscreen Experience

The Super Bowl hype is fully upon us, and with travel packages reaching upwards of $10,000 (and the Patriots out) let’s face it, most of us are going to catch the game on TV. And this year, more than ever, the game isn’t just about sitting around the TV with some snacks and good friends. Second – and third – screens will also join the party. So how do multiple screens play into the attention economy? It’s more than just messaging – it’s about use.

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Real-time Interaction Management: An Intro

Today’s customers expect tailored, customized marketing messages. They expect you to know who they are and what they need, all without your company seeming “creepy” by knowing too much about them. Companies are turning to real-time interaction management to meet these demands and increase their conversions and sales as a result.

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Understanding Your Customer Base 2: Customer Profiling

In our last article in this series, we discussed Customer Segmentation.

You’re ready to move to the next level of your marketing: enhancing and differentiating your content and messaging as part of your overall strategy.

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Do Your Customers Know You’re Doing Omnichannel Marketing?

The biggest problem with omnichannel marketing is the gulf between how many marketers think they’re doing it and the number of consumers experiencing it. As consumer expectations continue to increase around the integration of technology in the shopping experience, is your omnichannel strategy getting attention for the right reasons?

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About this blog

At Pluris, we believe that we all can do a better, more efficient job at marketing to our most important customers. On this blog, we'll discuss how strategy, database management, offer optimization and analytics can help us all be better marketers. Sometimes, we may just talk about sports.

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