Top Tech Tools for Customer Engagement

Effective customer engagement is not about overwhelming consumers with generic offers and promotions. Customer engagement is about building a long-term relationship with customers by gaining their trust and loyalty. True engagement can only take place when there is a give-and-take between your company and the customer.

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Being Everywhere Is Not Enough: Omnichannel and Journey Management

Aberdeen reported in February that 100% of businesses are using more than one channel to interact with customers. Multi-channel hasn’t been new for years, as their CEM report pointed out. Not only is the term tired but pointing out that businesses use more than one channel to communicate and drive sales is old news and completely misses the point of modern marketing. 

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It’s Not You, It’s Me: Marketers Giving Automation the Brush-Off

The appeal of automation makes sense: in a time where marketers are held to high standards and spread thin across an increased workload, anything you can set and forget is a welcome time saver. What companies didn’t predict, though, was how much time is attached to establishing automation. And while there are risks involved in automation’s perceived easy button, companies are still embracing it in droves. So how do marketers keep from blowing it?

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Loyalty is Not a Game, or Is It?

With all the new entrants and a different playing field, loyalty marketers are not ruing as they did in the good old days when they had the consumer gaming dynamic all to themselves. Quite the contrary -- there is palpable excitement surrounding what the growing shift in consumer behavior means for their programs. Armed with a seemingly endless choice of game mechanics, technology platforms and social networks to enable new programs and a new set of consumer experiences, the loyalty sector is now more relevant than ever.

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About this blog

At Pluris, we believe that we all can do a better, more efficient job at marketing to our most important customers. On this blog, we'll discuss how strategy, database management, offer optimization and analytics can help us all be better marketers. Sometimes, we may just talk about sports.

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