3 Steps for Increasing Customer Lifetime Value

There are many different strategies for measuring the value of your customers both individually and collectively. While collective measurements like Average Revenue Per Customer (ARPC) can offer you a holistic view of your entire customer base, it can often be misleading. ARPC can become significantly skewed by the presence of a few big-spenders.

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Successful Marketing Campaigns: 8 Key Components

 

Executing and developing the most effective marketing campaign requires a combination of forethought, research and analysis. There are a number of marketing optimization methods and technologies that can help you succeed. Sirius Decisions recently highlighted 8 keys to a successful marketing campaign. We made an infographic highlighting the eight most important strategies for successful marketing campaigns and took a deep dive into them below.

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Being Everywhere Is Not Enough: Omni-Channel and Journey Management

Aberdeen reported in February that 100% of businesses are using more than one channel to interact with customers. Multi-channel hasn’t been new for years, as their CEM report pointed out. Not only is the term tired but pointing out that businesses use more than one channel to communicate and drive sales is old news and completely misses the point of modern marketing. 

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Market Better: Every Interaction, Every Time

Your customer walks in to the store to purchase a widget. Two scenarios could happen:

Scenario 1

The customer walks up to the register and the associate asks if they were able to find everything they were looking for. The customer says yes, pays and leaves.

Or...

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Navigating Digital Commerce: It’s All About the Data

Originally posted on DMNews

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Relevant Offers: Three Crucial Factors

More and more, consumers are bombarded with messages—from advertisements under the ice at a hockey game to mobile phone apps, or one of the thousands of other places ads are placed in today's media-rich environment. What stands out is how marketers are slowly taking up the concepts of offer optimization:

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Real Time Guessing Is No Substitute for Data

With a lot of predictions pointing to an emphasis on ROI, 2013 stands to be the year that marketing analysis gets a facelift. CMOs are looking for more results and analytics to prove the value of their efforts. And the world is moving quickly so there’s pressure to keep up.

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From Automation to Integration: Beware of the Easy Button

As a marketer, I am rooting for marketers of all stripes to “get it right” at every channel. When a timely and relevant offer comes in, I give quiet praise for the marketing machine that made that stroke of genius happen. And I reward the company with my dollars. It’s a graceful exchange between consumer and brand when done right and a clunky, embarrassing gesture when it misses the mark.

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A/B Testing on Steroids: A New Approach to Messaging

As published by Direct Marketing News

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It's the Offer, Silly: Optimizing the Most Important Part of the Sale

As published by Direct Marketing News

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About this blog

At Pluris, we believe that we all can do a better, more efficient job at marketing to our most important customers. On this blog, we'll discuss how strategy, database management, offer optimization and analytics can help us all be better marketers. Sometimes, we may just talk about sports.

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