For years, broadband providers relied on a familiar formula for revenue growth: acquire new customers, bundle additional services, and steadily raise average revenue per user (ARPU) through product expansion. Traditional cable operators had a wide menu of upsell opportunities. Existing subscribers could add premium television packages like HBO or Showtime, purchase additional set-top boxes, subscribe to digital tiers, enable pay-per-view services, or bundle home phone lines alongside video and internet service.

Artificial intelligence has quickly become the most overused phrase in modern marketing conversations. It appears in boardroom decks, vendor pitches, and product roadmaps with a frequency that often exceeds clarity. For many organizations, the narrative is framed as a sweeping transformation: AI will revolutionize marketing, replace legacy systems, and render traditional analytical approaches obsolete. That framing, however, is not only misleading—it’s counterproductive.