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Strategic Relationship Manager

About Pluris

Pluris enables marketers to optimize the value of each consumer touch resulting in higher conversion on sales, marketing, and service interactions. Utilizing next-generation data and analytical platforms, Pluris helps marketers to better understand consumers, generate key insights from their behavior, and engage them in the most effective way across traditional and interactive messaging channels. Pluris manages millions of consumer interactions per month on behalf of its clients in media, communications, retail and financial services. For additional information, please visit www.plurismarketing.com.

Job Summary:

The Strategic Relationship Manager (RM) is responsible for the quality, health, growth and profitability of the company's relationships with its clients by ensuring that our services and solutions are delivered in alignment with that client's objectives and key strategies. Success is measured in client satisfaction and retention, growth, and profitability.

Essential Job Functions

  • The RM is responsible for knowing the clients objectives, key strategies, and leaders and stakeholders such that Pluris is in a credible position to collaborate in further refining those strategies and developing specific initiatives and solutions that will enable the client to achieve their objectives.
  • Collaborating with client's stakeholders in the successful execution of marketing-related strategies, programs, and initiatives to support the success of key business line leaders in the client's organization. Providing results on the progress and outcome of marketing initiatives and calculating return-on-investment metrics to ensure programs meet the client's goals.
  • Provide leadership to all internal delivery teams by communicating the overall objectives and strategies for the account, outlining clear initiatives to achieve them. Specific account strategies and plans should be documented and reviewed as appropriate.
  • Work collaboratively with the Program Manager (PM) to ensure appropriate direction is provided to all delivery teams and a productive two-way communication flows exists. The RM and PM work together in:
    • Developing and scoping new initiatives and projects, drafting proposals, statements of work, and other activities related to selling, servicing, and delivering work to the client.
    • Ensuring smooth operation of all solutions, campaign operations, and other day-to-day activities required to meet the clients objectives
  • Collaborate with the teams responsible for selling and delivering strategy and analytics related projects to the client to ensure all strategies, analysis, and recommendations are accurate, appropriate, and consistent with the clients objectives
  • Maintain knowledge of Pluris' products and services, those of key tvendors and partners, and develop strategies for how to continually apply them to evolve and improve the quality of results and service delivered to a client.

Success Measures

  • Achieve company revenue and profit goals on the book of business
  • Achieve target client satisfaction and retention scores

Minimum Requirements

  • Five or more years experience in large account selling and management selling preferably in a marketing services environment
  • Knowledge and practical application of Solution Selling and Large Account Management methodologies, processes, and concepts is preferred
  • Experience with enterprise class marketing-related technologies solutions, including databases, campaign management, and business analysis tools; experience with web analytics, search, and email related tools and applications is helpful
  • Experience in Media and Communications industry vertical is helpful
  • Experience working in a team selling model is helpful
  • Desire and ability to travel (up to 50%)
  • BA / BS degree is helpful

Compensation and Benefits

  • Pluris offers a competitive salary and an exceptional array of benefits including:
    • 401(k) plan with 50% company match with no cap on the match
    • 3% safe harbor profit sharing contribution
    • Bonus plan for all employees
    • Top tier, fully paid health / dental / vision and disability benefits

Conditions of Employment

  • All job offers are contingent upon successful completion of background checks

Contact Pluris

For further information or to express interest in this position, please contact us at jobs@plurismarketing.com.


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